The Aga Khan University Hospital (AKUH) Pakistan has introduced a new WhatsApp channel as part of its efforts to enhance patient services. This initiative aims to provide patients with convenient access to a wide range of hospital services and improve the overall patient experience through quick and timely communication.
The official inauguration ceremony took place at the Aga Khan University Hospital Contact Centre on Wednesday, 12 July 2023. Dr. Farhat Abbas, the Interim CEO of AKUH Health Services in Pakistan, expressed his satisfaction with the introduction of the WhatsApp channel, highlighting its potential to revolutionize how patients connect with hospital services and obtain necessary information.
Dr. Abbas emphasized the importance of accessibility, which is one of the fundamental principles of Aga Khan University Hospital, alongside Quality, Relevance, and Impact. With the launch of WhatsApp, the hospital aims to enhance convenience and access for patients. Dr. Abbas also highlighted the institution’s commitment to geographical accessibility, as it has a presence in over 130 cities across Pakistan.
The AKUH WhatsApp messaging service offers several convenient features for patients, including booking appointments, accessing appointment details and reports, obtaining quick answers to questions, staying updated on health packages and disease information, locating facilities, and scheduling Home Health Services. Patients can conveniently manage their healthcare needs from anywhere and at any time, ensuring a personalized and efficient experience.
The integration of GPT AI, a powerful tool that generates human-like responses, provides intelligent answers to patients’ queries, enabling them to better understand their diseases and treatments. While GPT AI has its limitations as an evolving technology, it contributes to enhancing the information available to patients and their family members.
AKUH recognizes the importance of privacy and security in healthcare communication. The WhatsApp messaging service benefits from the encryption system of WhatsApp’s private messaging, ensuring that patients can confidently share their personal and sensitive medical information with utmost security.
To access the AKUH WhatsApp channel, patients can connect with the hospital by messaging +92-21-111-911-911. This new communication avenue promises enhanced care, convenience, and seamless access to healthcare services for patients of Aga Khan University Hospital.
