Karachi Water & Sewerage Corporation (KW&SC) received a total of 27,912 complaints and resolved 21,060 within 24 hours, said Mayor Karachi, Murtaza Wahab.
During the visit to the Water Corporation’s head office, Mayor Wahab inspected the Water Corporation’s call center and personally communicated with citizens on the telephone line to discuss complaint resolution, service standards, and the ongoing efforts to improve Karachi’s water and sewerage system.
Call center officials briefed the mayor on key operational areas, including manhole repairs, sewage management, water supply issues, and the overall structure for grievance redressal across various districts of the city.
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The mayor also made direct phone calls to several complainants to seek feedback.
Mayor Wahab reminded citizens that they can lodge complaints on any water or sewerage-related issue by calling the 1334 helpline. He assured that the system is designed to ensure rapid and transparent service delivery.
The mayor emphasized that the majority of Karachi water complaints are being resolved within one day. He added that only major technical issues require additional time, but they will be addressed through planned operations.
READ: Karachi reports 510 open, 442 damaged manholes
District-wise performance data was also shared, showing steady improvement. In the Malir district, 489 out of 701 complaints were resolved, while the Korangi district achieved 2,524 resolutions out of 4,200 reported cases.
In the Eastern District, the Water Corporation resolved 7,177 out of 7,939 complaints, whereas the Southern District completed 1,213 out of 1,378 registered issues within the targeted timeframe.
Similarly, 807 out of 2,170 complaints were addressed in the Western District, 812 out of 982 in Keamari, and 8,038 out of 10,927 in the Central District, marking significant operational progress.
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Overall, the Water Corporation received 27,912 complaints citywide. Out of these, 21,060 were resolved within twenty-four hours, reflecting a strong resolution rate of more than seventy-five percent across districts.
Mayor Wahab said that while major technical complaints remain pending, the Water Corporation is working on long-term solutions to stabilize infrastructure, reduce delays and further strengthen the handling of Karachi water complaints.
