Did you get an e-challan and believe it was issued by mistake, you can officially challenge the decision through the city’s traffic facilitation centers, according to Karachi Traffic Police officials.
Since the introduction of the automated traffic monitoring system, high-tech cameras have begun detecting violations and issuing electronic challans to violators across Karachi.
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However, the authorities do acknowledge that from time to time, technical glitches or incorrect readings due to number plate detection errors or camera faults may arise.
Karachi Traffic Police has established 11 facilitation centers throughout the city to allow motorists to lodge complaints or request a review of e-challans issued against them.
READ: Karachi launches Faceless E-Challan System to control traffic violations
These locations include:
| S.NO | Offices | Locations |
| 1 | SP East Traffic Office | Munawar Chowrangi Gulistan Johar |
| 2 | SP West Traffic Office | Hub River Road |
| 3 | SP Central Traffic Office | Nazimabad Driving License Branch |
| 4 | SP Malir Traffic Office | Quaidabad Chowk |
| 5 | Police Facilitation Center | Korangi Road |
| 6 | Traffic Section Secretariat | Aiwan-e-Sadr Road |
| 7 | Traffic Section Saddar | Main Shahrah-e-Faisal |
| 8 | Traffic Section | Predi Police Station |
| 9 | Traffic Section | Ferozeabad Nursery, Main Shahrah-e-Faisal |
| 10 | Traffic Section Shahrah-e-Faisal | Drug Road and |
| 11 | Traffic Section Korangi Brooks Chowrangi | Korangi Industrial Area |
Visit facilitation center
Motorists with doubts about their challan should visit a nearby facilitation center with it and register their complaint; an on-duty officer will issue a receipt, register their complaint, and temporarily pause payment until their case has been reviewed.
A three-person review committee consisting of an SSP, DSP, and a representative from the Citizen-Police Liaison Committee (CPLC) will investigate the complaint and take steps to confirm or withdraw it from e-challans based on photographic or video evidence available through surveillance systems.
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Unless the committee finds a technical error in an e-challan, or it will be officially cancelled, the driver must pay the fine within the remaining period.
