Karachi residents are increasingly frustrated as the E-Challan system forces them to pay heavy fines despite the delivery of E-Challan, Sindh Police’s website and TRACs platform repeatedly malfunctioning.
The online E-Challan system, implemented across Karachi, generated a staggering Rs 715.99 million in fines within a single month.
Citizens argue that the Sindh Police TRACs application and the official website remain unreliable, with many features either delayed or entirely non-functional.
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The system frequently crashes, making it difficult for users to verify or respond to their traffic violation notices.
Multiple Karachi residents complain that their challans arrive more than a week after the violation date, significantly reducing the allotted ten-day waiver period. Others say they never receive the physical notices, leaving them no chance to contest or waive fines on time.
One resident said he received a passenger seatbelt violation challan eight days after the date stated on it. He claimed the contact information listed on the challan was incorrect, even though he is a legal taxpayer and all his details in the CPLC portal are correct.
READ: Karachi issues over 90,000 e-challans in first month of launch
When he visited the Sharae Faisal Traffic Section near Drigh Road to seek the first e-challan waiver, officials told him he must pay the fine because the challan’s ten-day waiver period had expired despite the delay in delivery.
Another citizen shared evidence with Times of Karachi, saying he casually checked his challan online and discovered a Rs 10,000 penalty and two demerit points issued on 28 October 2025. However, the TRACs 4 Citizen application showed no record of violations, penalties, or demerit points.
He also confirmed that no physical copy of the e-challan was delivered to his home, raising further concerns about inconsistencies within the digital traffic monitoring system imposed in Karachi.
He called the process unfair and deeply flawed in its current form.
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A third Karachi resident said he managed to get his Rs 10,000 passenger seatbelt fine waived last month. But even in his case, the challan doesn’t display any demerit points on the application, adding more confusion with the system.
Meanwhile, citizens point out that heavy vehicles and motorcycles without number plates continue roaming the city freely without following traffic laws, while compliant drivers face excessive penalties under a malfunctioning E-challan system imposed.
To present the other side of the story, Times of Karachi reached out to DSP Kashif Nadeem for a statement, but he directed the reporter to contact the Traffic Police spokesperson, Sohail Jokhio.
However, when the spokesperson was approached, he stated that DSP Kashif Nadeem was the appropriate person to respond to the queries.
