In order to remove unwanted amounts from their monthly electricity charges, residents of cantonment areas can reverse the Municipal Utility Charges and Tax (MUCT) imposed on their K-Electric bills.
According to a recent post shared on social media, K-Electric clarified that many cantonment residents have raised concerns after noticing MUCT charges on their electricity bills despite being exempt from municipal taxes.
The company said consumers can reverse these charges by following two clearly defined procedures. These options allow residents to choose whichever method is easier for them based on their available documents.
How to reverse MUCT Charges from KE bill Online
Under the first option, a consumer may visit the nearest Customer Experience Center operated by K-Electric (KE) or contact the company via email.
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How to reverse MUCT Charges from KE bill physically
The second option requires submitting important documents that verify the customer’s property status. These documents include the tax challan, allotment letter, mutation papers or relevant lease documents for the concerned property.
K-Electric stated that the address shown on the provided documents must match the address written on the KE electricity bill. Matching details are necessary to ensure accurate verification during the review process.
The company further explained that processing, stating that the MUCT reversal procedure may take up to 15 working days, excluding weekends and public holidays.
This timeline was shared to help customers plan their follow-up actions.
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Consumers were also informed that if they already paid the electricity bill and the month has ended, the reversal is still possible in the next month’s bill without any financial loss to the resident.
K-Electric clarified that this happens because the previously charged amount is transferred to the Karachi Metropolitan Corporation (KMC), and later adjustments can be made once the reversal request is approved.
