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K-Electric (KE) has introduced a newly designed electricity bill to improve effective communication and transparency with its customers.
According to K-Electric, the updated layout will not only enhance service delivery but also boost consumer confidence.
The new bill format aims to provide a clear and concise summary of electricity usage, payments, rates, and taxes all in one place. There have been no changes in tariffs, slabs, or categories.
Key features of the redesigned bill include:
- A consolidated summary of bill details.
- A dedicated message board for important announcements and tariff/tax updates.
- Clear display of energy charges, taxes, and billing breakdown.
- A section combining customer-related data like connected load, account number, and security deposit.
The message board will also share account-specific updates and government directives. Another significant feature is the reduction in the use of additional paper inserts.
Information previously provided via separate flyers, such as net metering, smart meter updates, and service guidelines, is now printed on the back page of the bill, promoting eco-friendly practices.
This redesign is part of K-Electric’s ongoing digital transformation efforts launched in 2022 to reduce paper usage. As a result, e-bill subscriptions rose by 60pc between June 2024 and June 2025.
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Noor Afshan emphasized that the new bill reflects K-Electric’s commitment to transparent communication, shaped by customer feedback.
She stated, “An informed customer is an empowered customer. When you’re serving over 3.8 million consumers, making things easier isn’t just a choice, it’s a responsibility.”
Customers can visit the K-Electric website and social media platforms to view the new bill format and explore its features.
