Have your motorcycle, mobile phone, car or another valuable item been stolen, but the police are refusing to register an FIR? Are you facing police misconduct, biased investigations, harassment or demands for bribes?
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Citizens in Sindh can submit complaints directly to the Inspector General of Police (IGP) through the Sindh Police IGP Complaint Management System without visiting a police station to initiate the process.
The online facility allows people to report issues involving police officers, refusal to register First Information Reports (FIRs), alleged corruption and other complaints related to police services.
Here is a step-by-step guide on how to file a complaint against Sindh Police online.
Step 1: Visit the IGP Complaint Management System
Open the Sindh Police IGP Complaint Management System using your mobile phone, laptop or computer.
Access the online complaint facility and select the option to register or submit a complaint.
Step 2: Register Your Account
If you are using the portal for the first time, create an account by providing the registration information requested by the system.
Once your account has been created, log in to access the complaint form.
Existing users can sign in using their registered account details.
Step 3: Fill Out the Online Complaint Form
After logging in, provide the required information about your complaint.
The form may ask for the following details:
- Subject of the complaint
- Father’s name
- WhatsApp number
- Residential address
- Nature and details of the complaint
- Relevant supporting documents
Explain your issue clearly and provide accurate information. If police have refused to register an FIR, mention the relevant police station, date of the incident and any previous attempts to report the matter.
You can also attach supporting documents where required.
Step 4: Add Details of the Person or Police Officer
If your complaint concerns a particular police officer or individual, provide their available identification details.
These may include:
- Full name
- CNIC number
- Mobile phone number
If more than one person is involved, use the Add Against option to include additional names and relevant details.
Provide only information that you can reasonably verify.
Step 5: Review and Submit Your Complaint
Before submitting the form, check all the information carefully.
Make sure the complaint describes the incident accurately and that the supporting documents are attached.
Once everything is complete, click the Submit button to register your complaint.
Step 6: Save Your Complaint Tracking Number
After successful submission, the system will provide a tracking or reference number.
Save this number for future use. You may need it to check the status of your complaint and follow up with the relevant authorities.
Other Ways to File a Complaint Against Sindh Police
Citizens who cannot access the online complaint system can also use other channels provided by Sindh Police.
These include:
- Helpline: Call 1715 to register a complaint.
- WhatsApp or SMS: Send complaint details through the available Sindh Police channels.
- Email: Submit a written complaint through the designated email service.
- In person or by post: Visit or send a written complaint to the Central Police Office (CPO), I.I. Chundrigar Road, Karachi.
Citizens should keep copies of their complaints and any reference numbers received through these channels.
What Complaints Can You Report to the IGP?
The IGP Complaint Management System provides a way to bring different police-related issues directly to the attention of Sindh Police authorities.
These may include:
- Refusal by police to register an FIR
- Complaints about stolen motorcycles, cars or mobile phones
- Alleged police misconduct or harassment
- Biased or unfair investigations
- Demands for bribes or alleged corruption
- Complaints against individual police officers
- File Your Complaint Without Visiting a Police Station
The Sindh Police IGP Complaint Management System gives citizens an alternative way to report police-related problems without making an initial visit to a police station.
Whether the issue involves refusal to register an FIR, alleged misconduct or an unfair investigation, citizens can use the available complaint channels to bring their concerns to senior police authorities.
