The Sindh Police has established the Inspector General of Police (IGP) Centralized Complaint Cell to address public complaints.
This system newly launched allows citizens to report issues such as police misconduct, bribery, and especially delays or refusal in registering First Information Reports (FIRs).
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How to file a complaint
By following the steps outlined below, citizens can conveniently submit complaints and seek resolution for their concerns.
Citizens can contact the IGP Complaint Cell through multiple official channels:
- Helpline: Dial 1715 to speak directly with representatives.
- WhatsApp: Send your complaint to 0314-105831.
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- Online Portal: Use the Complaint Management System (CMS) to register and monitor your complaint about FIR delays.
- Email: Submit details via aigcomplaints.cpo@sindhpolice.gov.pk
Types of Complaints You Can File
- The system addresses a range of issues, including:
- FIR not registered: When police refuse to lodge a report
- Poor investigation: Cases handled in a biased or unprofessional manner
- Corruption: Demands for bribes or other illegal practices
- Misconduct: Harassment, unlawful detention, or false FIR registration by police officials
Important Guidelines for citizens
When submitting a complaint – especially regarding FIR delays – citizens must include their CNIC number.
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For further assistance or queries, individuals can call 021-99212681 or 021-99211663 during office hours (9:00 AM to 5:00 PM).
Frequently Asked Questions (FAQs):
What Happens If Police Misconduct Is Proven?
If an investigation confirms misconduct by police personnel, disciplinary measures will be taken in line with internal policies. These may include:
- Counseling
- Suspension
- Demotion
- Dismissal
What Is the Complaint Management System (CMS)?
The Complaint Management System (CMS) is an online platform developed by the Sindh Police. It enables citizens to file complaints, monitor their status, and receive updates. The system helps streamline the process of handling, investigating, and resolving complaints related to police conduct and related incidents.
Is Personal Information Required?
Yes, complainants are generally required to provide personal details such as their name, contact information, and identification to support the inquiry. However, individuals can request confidentiality if they prefer their identity to remain protected.
Can Complaints Be Filed Anonymously?
Fully anonymous complaints are not accepted. Providing contact details is important for follow-up communication and status updates.
How Long Does It Take to Resolve a Complaint?
The time required depends on the complexity of the case. After submitting a complaint, you will receive an acknowledgment along with an estimated timeframe for resolution. Authorities aim to resolve issues as promptly and fairly as possible.
Can You Track Your Complaint?
Yes, once your complaint is registered, you will be given a reference number. This can be used to track progress through the CMS portal.
What Happens After Filing a Complaint?
After submission:
- The complaint is officially acknowledged.
- It is assigned to a relevant officer or department for investigation.
- You may be contacted for additional information.
- A final decision is made, and you are informed of the outcome.
Can You Give Feedback on the Outcome?
Yes, if you are not satisfied with the resolution, you can submit feedback regarding the handling of your complaint.
Is There Any Fee?
No, filing a complaint through the CMS is completely free.
What If You Are Not Satisfied with the Response?
If your concern is not properly addressed, you can escalate the matter by:
- Contacting the relevant complaint handling unit
- Calling the helpline at 1715 for further assistance
What Evidence Should Be Provided?
You should submit any relevant supporting material, such as:
- Documents
- Reports
- Other evidence related to your complaint
Can You Report Old Incidents?
Yes, complaints about past incidents can be filed. However, the ability to investigate may depend on how much time has passed. It is advisable to report issues as early as possible.
What If the Complaint Is Against a Specific Officer?
If your complaint involves a particular police officer, include their name and badge number (if available). The CMS ensures fair and unbiased handling of all cases.
Will Your Information Be Confidential?
Confidentiality is prioritized, especially upon request. However, in cases involving legal proceedings, certain details may need to be disclosed as required by law.
What If You Don’t Have Internet Access?
If you cannot access the internet, you can:
- Visit the nearest police station to file a complaint in person
- Seek help from a local community service center
How Will You Be Notified?
Updates will be provided through:
- Email or WhatsApp
- Phone calls (if needed)
- CMS portal or mobile application
What If You Face Retaliation?
If you experience harassment or retaliation after filing a complaint, report it immediately through the CMS or contact higher authorities. The department will take necessary steps to ensure your safety and protection.
Disclaimer: All the information is taken from the official website of IGP Complaint Management System.
