Getting a new electricity connection in Karachi is now more convenient, allowing consumers to apply online without leaving their homes.
K-Electric has introduced a more streamlined system for new connections, enabling consumers to obtain an electricity meter in just 15 days, provided all requirements are met.
The following guide outlines the official procedure and essential documents needed for a smooth application process.
Step 1: Submitting the Application
Applicants can begin the process either online through the KE website or by visiting any KE Customer Care Centre. Guidance is also available through the utility’s helpline at 118. Those seeking a meter below 80 kW are advised to select the Asaan Meter category to hasten the process.
READ: How to check your area feeder using K-Electric’s bill, mobile app
Step 2: Preparing the Required Documents
Documentation varies depending on whether the connection is for residential, commercial, or industrial premises.
For residential applicants:
- Copy of the CNIC
- Ownership or tenancy papers
- An undertaking
- No Objection Certificate where applicable.
Commercial and industrial applicants:
- Company letterhead applications
- Business registration or NTN details
- Organizational NOCs
The checklist released by K-Electric is designed to help applicants avoid delays caused by incomplete submissions. The consumers can download the complete checklist according to their connection requirements.
Step 3: Site Survey
Once the application is received, KE dispatches a team for a site inspection within five working days. The survey determines whether the premises meets technical and safety requirements for a new electricity connection.
K-Electric consumers can check the feeders’ names and power outage durations here.
Step 4: Issuance of Cost Estimate
If the site survey is approved, KE prepares an official estimate covering the cost of installation. This estimate is typically issued within two days. Applicants are cautioned to rely only on official KE correspondence for cost details.
Step 5: Payment Through Official Channels
Consumers must pay the issued estimate using KE’s designated payment methods. The utility reiterates that no field staff or employee is authorized to receive payments directly, urging applicants to report any such attempts.
Step 6: Internal and External Wiring Compliance
Where additional wiring is required, applicants must submit an Electrical Installation Certificate (EIC). Wiring must be completed by a qualified professional, after which KE inspects the installation to confirm compliance with safety standards.
Step 7: Meter Installation
Following payment and verification of wiring, KE proceeds with meter installation – often within three working days.
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How to report misconduct of KE team?
KE encourages consumers to report bribery attempts, procedural delays, or misconduct.
Complaints may be lodged through the Speak Up email (speakup@ke.com.pk), the KE customer care address (customer.care@ke.com.pk), or via helplines 118 and 021-99000.
If all documents are complete and requirements fulfilled, KE states that new meters under the Asaan Meter category can be issued within 15 days.
NOTE: This data is taken from the KE’s official announcement.
