Sindh Governor Syed Muhammad Nihal Hashmi has formally launched the Khidmat-e-Sindh App, a digital platform aimed at helping citizens register complaints and seek solutions to their problems through government departments.
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Speaking at the launch ceremony, the governor said the application had connected 65 federal and provincial government departments, allowing citizens to submit complaints directly to the relevant authorities through their mobile phones without visiting government offices.
He said the initiative aims to ensure the timely resolution of public grievances and improve accountability within government institutions.
According to the governor, departments concerned would be responsible for addressing complaints submitted through the platform. Citizens would also be able to track the status and progress of their complaints online.
He added that relevant departments had worked together to develop the application and establish a coordinated system for handling public grievances.
App to Cover Crime, Sanitation and Public Services
During a briefing at the ceremony, Principal Secretary to the Governor Dr Syed Saifur Rehman said citizens would be able to register complaints about a range of issues, including crime, sanitation and other public services.
The platform is intended to provide citizens with a direct digital channel to approach government departments and monitor the progress of their complaints.
The initiative is expected to reduce the need for citizens to visit government offices in person, while providing a way to follow up on submitted complaints.
Governor Calls for Collective Efforts for Development
Responding to a question from the media, Governor Nihal Hashmi said Pakistan had come into existence through the free will and voting power of its people.
He said progress and prosperity would not come from outside the country, stressing that citizens must work together to improve the country’s overall situation and achieve development.
The launch of the Khidmat-e-Sindh App marks a new step in the provincial government’s efforts to use digital platforms for public service delivery and grievance redressal.
