Karachi commissioner calls for quick public complaint redressal mechanism

Newly appointed Commissioner Karachi Muhammad Iqbal Memon has said that public complaints should be effectively redressed as soon as possible.


Taking charge on Wednesday, Memon told his deputy commissioners in a meeting that a mechanism should be put in place for people to have their problems solved effectively by the office of the commissioner.


Memon said that all deputy commissioners should submit a monthly report at the Commissioner Office, detailing when the complaints were received and resolved over a month.


During the meeting, the commissioner also reviewed the progress on the removal of encroachments in accordance with the apex court’s order.


The meeting also decided that deputy commissioners would take steps to improve services at vaccination centres in their respective districts.


The Karachi commissioner also directed the deputy commissioners to set up strong coordination with civic and municipal departments, including KMC, KDA, KWSB, SSWMB and SBCA for resolving public issues.